Why should I choose your cleaning company over a competitor?
A. We are dominate on the internet when you search for Bucks County PA House Cleaning or specific to each city within Bucks County. How have we satisfied so many customers? By doing a great job on every clean. Here's how we are different:
- We do not schedule any more than three to four houses per day per team EVER!!! (Our competitors clean as many as 6 houses per day with a team of 2!!)
- We do not use temps! Every employee has been trained and we have performed a background check and drug test on each employee
- We send a team and the leader has been with our company for 1 to 3 years!! We have one of the lowest turnover rates in the industry!
- We do not motivate our employees to rush through your house by paying percentage pay. We pay them an hourly rate!
- Employees earn vacation based on your feedback on the customer comment cards!
Can I get a house cleaning rate over the phone?
A. We can give quotes over the phone. We Also visit in person, and get to know your house to provide the most reasonable price possible. After all these years in business we have discovered there is no better way to save you money.
What cleaning services do you perform each visit?
Can you recommend a window cleaner, carpet cleaner, etc.?
A. We have relationships with other cleaning companies and would be happy to recommend a service that our customers have used and loved! Just call us!
Tell me about your maids — are they trustworthy?
A. Our employees are trustorthy, professionally trained, and reliable.
Will the same house cleaning team come each visit?
A. We try to send the same team to your home every time. One exception: Typically, one team does the initial clean and then you are assigned a regular team on your regularly scheduled days. On occasion, due to customer rescheduling or employee days off, we do send another team. However, the quality of your cleaning should not be affected.
How many people will clean my home?
A. We operate in teams of 2 to 3 depending on the size of the homes. One employee is a team leader. We are proud of the fact that our team leaders have been with House Cleaning Maids Service for one to three years!! We think a team is best for our customers and employees due to supervision, safety and the length of time spent in your home.
What cleaning products are used in my home?
A. We bring everything so you don't have to worry about what supplies you have on hand. We think we have the best cleaning products in the industry. Our employees are thoroughly trained on correctly cleaning your home with the proper cleaning equipment and products.
Will you use my cleaning products or equipment?
A. We are required to provide Material Safety Data Sheets to our employees for our chemicals used. The employee must also be thoroughly trained in the proper usage of each chemical. Therefore, we are not able to use your cleaning products.
Can you use my vacuum cleaner?
A. We use bagless vacuum cleaners which are lightweight but have exceptional cleaning power. If you would like your vacuum used we will ask that you train use in its usage and sign a waiver that if we accidentally break it that you will be responsible for the repairs. (Some vacuums are too heavy for our use…toting up and down stairs, etc. and may not be used.)
Do I have to be home while you clean?
A. We love to meet our customers and welcome you to be there. We also clean many homes where the customer is not at home. It is up to you.
How should I let my cleaning team in?
A. Any method works for us — garage door code, home when we arrive, front door unlocked, key under mat or a key kept locked at our office. We handle all keys with extreme care!
What time will your clean team arrive?
A. If you would like us to give you a one-hour window of our arrival time each visit, just let us know. We will leave the time information each time we make our reminder call.
If there is a problem with my cleaning, what should I do?
A. Please don't re-clean the area yourself…that's what you paid us for! Call us immediately and we will schedule a team to come by and correct the problem…at no charge, of course. If the problem is minor and you just want us to make a note in your file, please call, note the problem on your comment card, leave a note for your team or email us! We love your feedback and consider it a gift!
How do I reschedule or skip a cleaning?
A. Please call the office or email us. We will be happy to try to accommodate your needs. Please give us at least 24-hour notice unless someone in the home is ill. Late cancellations may incur a $10 skip charge.
Do I have to sign a service contract?
A. NO!! We want you to have us because you love us! We have hundreds and hundreds of customers who do!!
Do you clean homes just once or do you have to clean long-term?
A. We are looking for customers who want their home cleaned on a regular basis. We rarely have room in our schedule to clean just once unless you notify us 4 to 6 weeks in advance.
Tell me about your in-home estimates?
A. We schedule a day or evening time to visit your home. Our estimates include a quick walk through, a review of what tasks we perform each visit and we leave you with pricing information. This process takes approximately 15 minutes! We love meeting our future customers face to face. There is no charge and no obligation for this service.
How do I pay for my cleaning service?
A. Write us a check…or you can leave cash. We will look for your check or cash at the time of cleaning on the kitchen table or whereever you desire. Please make checks payable to House Cleaning Maids.
If I would like to work for you, what do I do?
A. Give us a call. We are looking for people who love to clean and are friendly and customer-service oriented! Be prepared to pass a criminal background check and pre-employment drug test.